Delivery & Returns
Welcome to LUMILUX LTD. This page explains our delivery times, shipping process, and returns policy.
We are committed to providing fast and reliable delivery for all orders. We ship worldwide with both Free Standard Shipping and Priority Express Shipping options, depending on your location.
Please read carefully before placing your order.
1. Company Information
Company: LUMILUX LTD
Address: 18A Carden Road, London, United Kingdom
Phone: +44 7361 593483
Email: support@lumiluxlimited.com
Fulfilment Locations:
Orders are fulfilled from warehouses in the UK, European Union, North America, or Australia, depending on your shipping address. This helps ensure faster delivery times and lower shipping costs.
Estimated Delivery Times:
United Kingdom
- Free Standard Shipping: 7–12 business days
- Priority Express: 4–7 business days
United States
- Free Standard Shipping: 7–12 business days
- Priority Express: 4–7 business days
Canada
- Free Standard Shipping: 7–12 business days
- Priority Express: 4–7 business days
European Union (Austria, Belgium, Czechia, Germany, Denmark, Spain, Finland, France, Greece, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Romania, Slovakia, Sweden)
- Free Standard Shipping: 7–12 business days
- Priority Express: 5–7 business days
Switzerland & Norway
- Free Standard Shipping: 7–12 business days
- Priority Express: 5–7 business days
Australia & New Zealand
- Free Standard Shipping: 7–12 business days
- Priority Express: 5–7 business days
UAE & Saudi Arabia
- Free Standard Shipping: 7–12 business days
- Priority Express: 5–7 business days
Belarus & Israel
- Free Standard Shipping: 7–12 business days
- Priority Express: 5–7 business days
Please note: Delivery times are estimates. Delays may occur due to customs, public holidays, or carrier issues beyond our control.
Order Processing:
Orders are processed within 1–2 business days.
You will receive an email confirmation with tracking information once your order has been shipped.
Express Shipping Fees: Costs vary by destination and will be shown at checkout.
Shipping Carriers:
We work with trusted carriers such as Royal Mail, Evri, Hermes, DHL, UPS, and FedEx. Carrier availability may vary by destination.
2. Returns Policy
We want you to be satisfied with your purchase.
Eligibility for Returns:
Returns must be requested within 30 days of delivery.
Items must be in original condition and packaging.
Some personal-use products may not be eligible for return due to hygiene reasons (these restrictions are listed on the product page).
Return Process:
Contact support@lumiluxlimited.com or use our live chat to request a return.
Follow instructions for shipping the item back to us.
Retain proof of postage for your records.
Refunds:
Refunds are issued to the original payment method within 5–10 business days of receiving the returned item.
If the item was faulty or damaged, we will cover return shipping and provide a full refund or replacement.
Exchanges:
Contact us via email or live chat to request an exchange for a different product or model.
Exchanges are subject to product availability.
3. Contact Us
For delivery, returns, or shipping inquiries, you can reach us:
Phone: +44 7361 593483
Email: support@lumiluxlimited.com
Live Chat: Click the chat icon on our website for immediate assistance. Our team is available Monday–Friday, 9:00 AM – 6:00 PM (GMT).