Versand

We aim to provide fast, reliable, and transparent delivery worldwide. All shipping times and costs listed on this page match the information provided to Google Merchant Center.

Delivery Terms:
We use USPS/UPS, DHL, and OSM to deliver the product.

Order Processing

• Orders are processed within 1–2 business days (Monday–Friday).
• Orders placed on weekends or holidays are processed the next business day.
• A shipping confirmation and tracking link will be sent once your order is dispatched.

Order cut-off time will be 11:00 PM(GMT) Greenwich Mean Time (London).

Shipping Times (Worldwide)

We offer Free Worldwide Shipping on all orders.

Estimated Delivery Time:

• 4–7 business days for all countries

These delivery estimates apply to all regions, including:

• United Kingdom
• European Union
• United States & Canada
• Asia
• Australia & New Zealand
• Middle East
• Rest of World

Delivery times may vary slightly due to customs checks, local postal services, or seasonal carrier delays.

Shipping Costs

• Free shipping is available on all orders worldwide.
• No minimum purchase is required.

Order Tracking

• All orders include tracking.
• Your tracking link will be emailed once your order ships.
• Tracking information may take 24–48 hours to update.

Customs, Duties & Taxes

Some countries may apply customs or import fees. These charges are not included in the product price and are the customer’s responsibility.

If a package is refused due to unpaid duties, the shipping cost is non-refundable.

Address Accuracy

• Please ensure your address is correct at checkout.
• LUMILUX is not responsible for delays or losses caused by incorrect or incomplete addresses.

Lost or Delayed Packages

• If your package is delayed beyond the estimated delivery window, contact us for assistance.
• For lost or stolen packages, we will help investigate and file any required claims with the carrier.

Contact Us

If you have any questions regarding your order or shipping: