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Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@lumiluxlimited.com. Please note that returns will need to be sent to the following address: 133a Rye Lane, London SE15 4BQ, United Kingdom.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@lumiluxlimited.com.

Returns: Accept returns for both defective and non-defective products
Exchanges: Accept exchanges
Product condition: New only
Window: 30 days
Method: By mail
Return label: Download and print, free
Restocking fees: No cost
Refund processing time: 10 business days

Proof of Purchase
To complete your exchange, we require a receipt, purchase order, or other proof of purchase. Without this proof, we will not process an exchange.

Sale and Clearance Items
Only regular priced items may be exchanged; unfortunately, sale or clearance items cannot be exchanged.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
To qualify for an exchange, the following criteria must be met:

  • The product is defective.
  • The product must be in its original packaging.
  • The product must be unused.

To ensure these criteria are met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange. Perishable goods are exempt from being returned.

How Do I Return a Product?
LUMILUX is an online-only store, so all returns are handled by mail. To return a product:

  • Include a copy of the original receipt. If you do not have a receipt, contact us at support@lumiluxlimited.com and we'll help locate your order.
  • Add a note explaining your request for an exchange or return.
  • Include your contact information, including phone and email, in case we need to reach you.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Customer Support
Phone: +44 7365 103438
Email: support@lumiluxlimited.com
Address: 133a Rye Lane, London SE15 4BQ, United Kingdom