Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@lumiluxlimited.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@lumiluxlimited.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@lumiluxlimited.com.

At Lumilux, we offer a collection of thoughtfully designed skincare and beauty essentials for everyday use. We work hard on every detail to make our products and services right for you. If you are unhappy with your purchase, we have a clear and simple return and refund policy to help you.

30-Day Return Policy:

You can return your item within 30 days after you receive it. For a successful return, the item must be unused and in its original packaging and condition, and you must include the order confirmation or packing slip.

How to Initiate a Return:

  • Contact Us: Before returning any items, please contact us at support@lumiluxlimited.com to initiate the return process.
  • Return Authorisation: Once your return request is approved, we will provide you with a Return Authorisation (RA) number and instructions on how to return the product.
  • Package the Item: Pack the item securely in its original packaging, including any accessories that you have provided.
  • Include RA Number: Clearly write the provided RA number on the outside of the package.
  • Return Shipping: We will bear the Return Shipping cost for you.

Refund Process:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 working days.

Non-Refundable Items:

Certain items are non-refundable, including:

  • Opened or used products
  • Gift

Damaged or defective items:

If you receive a damaged or defective item, please contact us within 24 hours of receiving it. You can contact us at support@lumiluxlimited.com with details and photos of the issue. We will work to resolve the problem promptly.

Exchanges:

We do not offer exchanges at this time. If you wish to take another item, simply return your original item for a refund and then place a new order for the item you want.

Contact Information:

If you have any questions about our refund and return policy, please contact us by email at support@lumiluxlimited.com or phone +44 7365 103438‬.