Shipping policy

International Reach:

Shipping globally is Available.

Currently, we are focused on serving the EU, Oceania and North America, along with the UK.

Shipping Time:

Delivery Time: Handling time + Transit time

Handling time:

1-2 working days. (Monday to Friday)

All items require handling time for production before shipping.

Order Cut-Off Time:

The cutoff time is 15:00 Greenwich Mean Time (London); orders placed after that, or on holidays/weekends, are processed the next business day.

Transit time:

For the United Kingdom Orders:

Shipping Cost:

For the United Kingdom Orders:

Tracking:

Once we hand your product to Evri, DPD UK, Yodel, and Royal Mail, you get a tracking link in your email, and you can use that link to track your order. If you do not receive your tracking link or cannot track your order, please email us at support@lumiluxlimited.com.

Customer Happiness:

Our goal is to deliver smiles along with your order. If you ever have any questions or concerns, our customer support team is here to assist you.

Remember, at Lumilux, we're not just in the business of Skin Care Goods; we're focused on delivering an excellent experience right to your door. Ready to order? Just click to buy! We immediately start processing your order and will ship your package within 2 business days.

Contact

If you have any questions about our shipping services or this policy, please contact us at:

Physical Address: 18a Carden Rd, London SE15 3UD, United Kingdom

Phone: +44 7365 103438‬

Email: support@lumiluxlimited.com

Support Hours: Monday to Friday: 09:00 to 18:00